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Operations Support Analyst

Charlotte, NC 28208

Employment Type: Contract Industry: Information Technology / Systems Job Number: 903

Job Description


IT&D Operations Support Analyst

As an IT&D Operations Support Analyst, you will work in a team that manages our global core IT platforms. The primary role of the Analyst is to run, maintain, and support our global IT Infrastructure system such as Windows Servers, Cisco Networks, Data Center activities etc. The continuous change and fast paced environment of our team requires this person to be eager to learn, innovative, ensure best practices are implemented, and results-driven.

 

Skills
  • Strong experience and knowledge in working with enterprise platforms such as VMWare ESX, MS Windows Server, Cisco Routers and Switches
  • Experience with various technologies such as backup, storage, and Hyper-Converged Infrastructure
  • Minimum 2 years support experience in an operations team environment
  • Strong troubleshooting skills in Network and Windows Server environments
  • Understanding of general IT Sysadmin tasks
  • Ability to lead and contribute to the development, maintenance, and usage of supported platforms
  • Ability to work directly with higher level teams to debug problems and solutions

 

IT Operations Support AnalystRoles and Responsibilities include, but are not limited to:
  • Day to day administration of various Enterprise Infrastructure environments
  • Collaborating with L3 teams to understand strategies and roadmap items for global Infrastructure
  • Collaborate with security and Operation teams to ensure our Infrastructure environments are secure
  • Review and assist management and other departments with capacity planning
  • Create and maintain documentation related to supporting IT Infrastructure
  • Train our Command Center to do day-to-day support and monitoring
  • Ensure the infrastructure is continuously up, operational, and stays stable
  • Work with others on the team to help overcome and solve difficult problems
  • Present to management areas of opportunity and improvements to ensure optimal benefits of environment
  • Other duties as assigned

IT&D Operations Support Analyst

As an IT&D Operations Support Analyst, you will work in a team that manages our global core IT platforms. The primary role of the Analyst is to run, maintain, and support our global IT Infrastructure system such as Windows Servers, Cisco Networks, Data Center activities etc. The continuous change and fast paced environment of our team requires this person to be eager to learn, innovative, ensure best practices are implemented, and results-driven.

 

Skills
  • Strong experience and knowledge in working with enterprise platforms such as VMWare ESX, MS Windows Server, Cisco Routers and Switches
  • Experience with various technologies such as backup, storage, and Hyper-Converged Infrastructure
  • Minimum 2 years support experience in an operations team environment
  • Strong troubleshooting skills in Network and Windows Server environments
  • Understanding of general IT Sysadmin tasks
  • Ability to lead and contribute to the development, maintenance, and usage of supported platforms
  • Ability to work directly with higher level teams to debug problems and solutions

 

IT Operations Support AnalystRoles and Responsibilities include, but are not limited to:
  • Day to day administration of various Enterprise Infrastructure environments
  • Collaborating with L3 teams to understand strategies and roadmap items for global Infrastructure
  • Collaborate with security and Operation teams to ensure our Infrastructure environments are secure
  • Review and assist management and other departments with capacity planning
  • Create and maintain documentation related to supporting IT Infrastructure
  • Train our Command Center to do day-to-day support and monitoring
  • Ensure the infrastructure is continuously up, operational, and stays stable
  • Work with others on the team to help overcome and solve difficult problems
  • Present to management areas of opportunity and improvements to ensure optimal benefits of environment
  • Other duties as assigned

Job Requirements

Cisco

Meet Your Recruiter

Jamie France

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