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IT Support Specialist

Pittsburgh, PA 15222

Employment Type: Contract Industry: Information Technology / Systems Job Number: 937 Pay Rate: 20.00

POSITION SUMMARY/OBJECTIVE:

The incumbent provides technical support to the computer users of the Company in person, by phone, or electronically. S/he answers questions, resolves problems, and provides direction related to the use of computer hardware and software, including printing, installation, email, and operating systems.

KEY TASKS & RESPONSIBILITIES:

  • ?   Troubleshoots desktop and laptop hardware and software issues to successful resolution.

  • ?   Diagnoses computer-related network issues for appropriate escalation and mitigation.

  • ?   Provides thorough help-desk support to employees and documents outcomes.

  • ?   Sets up and terminates user email accounts.

  • ?   Prepares equipment for employee use, ensuring proper installation and configuration of cables, operating systems, software, etc.

  • ?   Facilitates the replacement of equipment according to company policy.

  • ?   Performs minor repairs to hardware, software, or peripheral equipment as needed.

  • ?   Analyzes software/hardware and makes upgrade and improvement recommendations to management.

  • ?   Takes initiative to remain current on pertinent or emerging technological trends.

    CONDUCT STANDARDS:

  • ?   Maintains appropriate Company confidentiality at all times.

  • ?   Protects the assets of the Company and ethically upholds the Corporate Code of Conduct in all situations.

  • ?   Cultivates and promotes the “ Hearts & Minds” safety culture.

  • ?   Consistently exemplifies the Core Values of the Company (We Care, We Strive for Excellence, We Act

    with Integrity, We are Innovative, We are Competitive, and We are Accountable).

    WORK ENVIRONMENT:

? This position operates primarily in an office environment, and routinely utilizes standard office equipment, such as computers, phones, copiers, and printers.

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PHYSICAL DEMANDS:

  • ?   In performing the duties of this job, the incumbent is regularly required to talk, hear, perform repetitive motion, and possess an appropriate degree of both visual acuity and manual dexterity.

  • ?   This is considered a sedentary position, which means possible exertion up to ten (10) pounds of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.

    TRAVEL:

? This position may require up to 5 % travel, primarily to remote company office locations. MINIMUM QUALIFICATIONS:

  • ?   3+ years of relevant experience.

  • ?   Advanced knowledge of Microsoft Office, Microsoft Desktop Operating Systems, desktop antivirus

    software, and Dell computer hardware.

  • ?   Ability to manage competing priorities and meet deadlines under limited supervision.

  • ?   Demonstrated ability to interact and communicate effectively with all levels of an organization.

  • ?   Strong customer service, organizational, problem-solving, and active listening skills.

    PREFERRED QUALIFICATIONS:

  • ?   College degree is preferred.

  • ?   Experience or familiarity with Cisco Network Gear, Google Apps, VMWare, Microsoft Server, SQL Server,

    Citrix, Autodesk products, Cisco Umbrella Firewall, Sophos Antivirus, ShoreTel VoIP systems, and mobile device application development is beneficial. 

Vincent Vennero

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