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IT Service Desk Lead

Charlotte, NC 28208

Employment Type: Contract To Hire Industry: Information Technology / Systems Job Number: 876
  •   Under minimal supervision, provide information systems level 1, 2 and 3
  • technical support to the end user community.
  • Troubleshoots and resolves hardware, software and user problems as they arise.
  •   Manages incidents (tickets) from beginning to end.
  • Participates in the resolution of chronic problems and/or other technical projects
  • as assigned.
  • Install new, expands existing and configures operating systems, software
  • applications, utilities and service packs based on end user needs.
  • Perform software and hardware upgrades, routine maintenance, and monitoring.
  • Tests new software operating systems, upgrades and applications prior to
  • implementing into production.
  •   May train users in use of equipment and software.
  • May participate in projects as a project team member.
  • Update Remedy in a timely manner.

· 3 + years supporting Windows operating systems
· 2+ years managing large PC environment preferred
· Have broad expertise in computer software applications, desktop systems and
· Good technical, analytical, problem solving, communication, and customer service
· Must demonstrate the ability to think and work independently.
· Good OS & software application troubleshooting & problem solving skills.
· Good verbal and written communication, documentation, and planning skills.
· Ability to work effectively within the Team.
· Highly self motivated

Jamie France

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