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Global Network Director

Charlotte, North Carolina 28208 | Direct Hire

Job ID: 716 Industry: Information Technology / Systems

We are looking for an experienced Director to lead our Enterprise Network Operations to define, shape and manage a global and on prem network, telecommunications and network operations. We are looking for a leader who can partner broadly with our global business partners and build solid relationships based on results and aligning with business objectives. The IT team is passionate about providing rock solid infrastructure and results as part of our role contributing to our mission. Being able to demonstrate a high bar on collaboration and contribution to end user productivity is also required. 

The ideal candidate for this role is a seasoned leader with passion and curiosity to develop and drive a global telecommunications strategy and team and network operations incident management group. This experience should enable interested candidates to demonstrate how they are innovative in their approach to support business requirements. Experience working in both private and public cloud environments and supporting various DevSecOps functions along with direct experience in a DevSecOps environment is critical to continue our adoption and transformation. This person will lead and empower a dynamic team responsible for the global communications reliability and have networking core experience supporting, voice, data globally in a multi-vendor environment. 

Set the global vision and strategy for the global network and telecommunication operations 

Demonstrates strong business acumen; highly capable of understanding business issues and strategies as well as advising on value added technology solutions at the highest executive levels. Must have mastery understanding of Networking (Cisco) along with foundational understanding of Virtual Infrastructure (VMWare), Microsoft (AD, Citrix, Network security and Wireless) solutions 

Critical skill required for vendor management in a global environment with large strategic partners 

Capable of driving a global telecoms strategy leveraging traditional VOIP and emerging technologies such as O365 tools

Manage a team of internal professionals and external service providers that are responsible for consistent operational support and availability 

Manage large-scale process improvement programs, including monitoring, dashboarding and communications/change management 

Build a world-class organization that focuses on reliability and scalability 

Oversee the preparation and effective management of the annual operating budget. 

Continually review operational performance to determine opportunities for improvement. 

Recruit, train and develop a superior staff leading with high standards to drive the attraction and retention of superior talent 

Train staff in the use of industry best practices, established IT and DevSecOps methodologies and documented procedures. 

Oversee regular operational reviews, including performance reporting and continuous improvement progress. 

Monitor the full-service lifecycle of WAN, LAN, wireless, Internet, mobile and voice services across the enterprise. 
Delegate the oversight of technologies, processes and practices in support of security policies. 

Adhere to all current changes and problem management policies and procedures. 

Manage capacity and usage report documentation of networking technology and health of data and voice communications systems. 

Drive positive outcomes for business, help protect and our business interests 

Ensure continuous availability of the global networks 

Drive the adoption of automation to improve flexibility and elasticity across multiple technologies 

Bachelor' s degree in computer science or related technical field 

Have at least 10 years of experience leading network and NOC teams 

Currently, or have been in the recent past, responsible for global networking and NOC operations in a global organization 

Have a proven ability to lead and build strong scalable global teams 

Clear ability to innovate, build relationships and drive to business outcomes 

Demonstrated success leading geographically dispersed teams 

Experience overseeing network architecture supported in the cloud via AWS, Azure, Google or similar 

Demonstrated experience partnering with executive-level stakeholders to drive change across multiple business functions 

Excellent written and verbal communication skills; proven experience articulating security and risk-related concepts to all audiences, including C-level executives and board members 

Outstanding interpersonal skills; proven ability to work effectively with technical contributors, management and executive leadership


Jamie McKitrick

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