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End User Support Analyst

Cambridge, Ontario N1R5V3

Employment Type: Contract Industry: Information Technology / Systems Job Number: 954 Pay Rate: 50,000
  END USER SUPPORT ANALYST (2-month Contract)   We are currently recruiting for an End User Support Analyst for our facility in Cambridge, ON.   RESPONSIBILITIES   The job will consist of the following:  
  • End user support for Microsoft Windows OS and Office.
  • Support for engineering applications.
  • Desktop and laptop hardware troubleshooting.
  • Supporting cell phone issues.
  • Remote assistance for users.
  • Answering helpdesk related calls.
  • Software deployment.
  • Deploying laptops and desktops.
  QUALIFICATIONS:   Knowledge & Experience:  
  • Must possess a minimum of 3 years experience in a technical call center, customer service team or IT/Help service desk.
  • Experience with desktop operating systems, including Windows 7 and Windows 10.
  • Working knowledge of LAN and WAN environments and hardware.
  • Knowledge of LANDesk and TrackIT preferred.
  • Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning.
  • Strong documentation skills.
  • Fluent in English.
  Personal Attributes:  
  • Ability to conduct research into a wide range of computing issues is required.
  • Ability to absorb and retain information quickly.
  • Ability to present ideas in user-friendly, business-friendly and technical language.
  • Highly self-motivated and directed.
  • Keen attention to detail.
  • Proven analytical and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Exceptional customer service orientation.
· Experience working in a team-oriented, collaborative environment.   Additional notes:   · This involves a 40-hour workweek. · There is some flexibility with start and end times of the day.

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